Please note

Please ensure that you have your Policy number and the full circumstances as they will be required to process your insurance claim.

For medical emergency, medical related expenses, repatriation and evacuation claims

Please call the assistance company at any time of the day or night.

Anywhere except the USA, Canada or Mexico

Call

+44 (0) 203 9680 025

USA or Canada

Call

+1-844-780-0494

Mexico

Call

00 1 819 780 0494

For Gadget Claims

Contact:

Address

Taurus Insurance Services Ltd
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar

Online

Online Claims Portal

Email

viva.tiga@taurus.gi

Call

0330 041 8265

For Legal costs and expenses claims

Address

DAS Legal Expenses Insurance Company Limited
DAS House
Quay Side
Temple Back
Bristol
BS1 6NH

Email

newclaims@das.co.uk

Call

0330 041 8265

Fax

+44 (0)117 934 2109

For Financial failure claims

Address

IPP Claims at Cunningham Lindsey
Oakleigh House
14-15 Park Place
Cardiff
CF10 3DQ

Email

Insolvency-claims@ipplondon.co.uk

Call

0330 041 8265

For all other claims

Address

Viva Travel Insurance Claims
Claims Team
Fogg Travel Insurance Services Limited
Crow Hill Drive
Mansfield
Nottinghamshire
NG19 7AE

Email

travel.claims@vivatravelinsurance.com

Call

0330 041 8265

We can send You a claim form either by post or by email. Our claims forms can be downloaded here for you to complete: