Make a claim
How to make a claim on your travel insurance policy.
Please note
Please ensure that you have your Policy number and the full circumstances as they will be required to process your insurance claim.
For medical emergency, medical related expenses, repatriation and evacuation claims
Please call the assistance company at any time of the day or night.
Anywhere except the USA, Canada or Mexico
CallUSA or Canada
CallMexico
CallFor Gadget Claims
Contact:
AddressTaurus Insurance Services Ltd
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar
For Legal costs and expenses claims
AddressARAG Legal Expenses Insurance Company Limited
Unit 4a
Greenway Court
Bedwas
Caerphilly
CF83 8DW
For Financial failure claims - If policy purchased prior to 1st September 2023
AddressIPP Claims at Cunningham Lindsey
Oakleigh House
14-15 Park Place
Cardiff
CF10 3DQ
For all other claims
If you need to submit a claim you can download a claim form from Ergo travel claim forms – ERGO Travel Insurance
If you’re unable to download a claim form we can send you a copy via post or email. Please contact us using the following details.
AddressViva Travel Insurance Claims
ERGO IAS Services
Unit 6 Birch House
Ransom Wood Business Park
Southwell Road West
Mansfield
NG21 0HJ